Returns & Refund Policy
At Bumphug, we are committed to providing products that support your comfort and well-being. We believe in the quality and effectiveness of our offerings and recommend using them for at least 14 days before considering a return. If you’re not satisfied after this period, and you are within our 30-Day Money Back Guarantee, please reach out to us at hello@bumphug.com.
Cancellation Policy
If you need to make changes or cancel your order, please do so within 24 hours of placing it. After this window, your order may have already entered processing and cannot be changed or canceled.
If canceled within 24 hours, your refund will be processed within 7 business days.
30-Day Money Back Guarantee
We stand behind our products and want you to feel confident in your purchase. If, after trying our product for a minimum of 14 days, you are still not satisfied, you may request a return within 30 days of purchase.
Please note: Shipping fees (if applicable) are non-refundable.
To begin a return, contact our support team at hello@bumphug.com or via the Contact Us form on our website. To expedite your request, include your Order Number or the Name and Email Address used to place the order.
Damaged Items
We carefully package all products to avoid damage during shipping. A product is considered damaged only if it has a defect or is physically broken. Cosmetic damage to the packaging (e.g., dented boxes) does not qualify if the product itself is intact.
If your product arrives damaged, please notify us within 72 hours of delivery by emailing hello@bumphug.com with a clear photo of the damage. If eligible, we will replace the item at no extra cost.
Please note: We do not refund, replace, or accept returns for items damaged due to normal wear and tear or misuse.
Shipping & Delivery
We aim to ship orders promptly but are not responsible for delays caused by couriers, customs, or other factors beyond our control.
For issues related to lost, delayed, or stolen packages, please contact the courier directly.
Incorrect Shipping Address
It is the customer’s responsibility to enter the correct shipping address at checkout. If an error is made and not corrected within 24 hours, we are unable to offer a resend or refund.
Policy Updates
Bumphug reserves the right to update this Refund & Return Policy at any time. Customers are responsible for reviewing the latest version of the policy before purchasing or using our products.
By purchasing from Bumphug, you agree to the terms outlined in this Refund & Return Policy.